You have to verify your account via email in order to request and manage a free SA:MP server. Check your email for a registration verification link. Click here to resend a verification email.
NOTE: You may still buy any service without verifying your email; however, account settings (including email) can be changed without any verification.
Invalid email: This error appears when you have registered with an invalid email. Temporary emails aren't valid and cannot be used to request a free server. You can fix this by changing your email to a valid one.
Multiple accounts: This error appears when you have logged in an account that doesn't belong to you or someone logged in to your account. Account sharing is against the rules while owning a free SA:MP server. Sub-user access should be used in this case, which can be found in the control panel.
Account lock is either permanent or temporary and it cannot be removed. Account lock will only affect free server you may still buy a service without problems.
Check if you have "You have unfinished PayPal payment" message in server list page (Home). Payments can take up to 10 minutes to appear in the account. Please note that PayPal payments can sometimes be delayed for 24 hours due to PayPal review policy.
You can always contact us regarding your payments by clicking here.
This can happen due to firewall or your ISP blocking TLS connections. You can disable TLS connection and connect without it.
In Filezilla click "File" > "Site manager" > "New site" > "Encyption (Only use plain FTP)".
Example filezilla picture:
Click "Renew" button at the server list (It will appear next to "Manage" under Home) and follow the form to change your plan. If you want to downgrade your plan you can only do that 3 days before expiration date.
CPU priority doubles the amount of CPU usage your server can reach. You also get double amount of ram with Terraria server.
Premium servers already come with a high CPU limit, however, this will double it in case it's necessary. This is recommended if your server runs at 100% usage all the time.
World generated from previous version might not be compatible with the new server. Remove your world files and try again. Please note if you reinstall your server your server version will be switched back to default and you will need to change it again before starting your server.